Frequently Asked Questions

Everything you need to know about your ShopStarTrek experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes.

How do I make changes to an existing order?

To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to modify or cancel your order.